REFUND POLICY
Understand how cancellations, refunds, flight changes, and other travel service requests are handled by Absher Travels.
OVERVIEW
At Absher Travels, we understand that travel plans can change. This Refund Policy explains how we handle cancellation and refund requests for bookings made through our services.
Refund eligibility depends on the specific ticket or service you purchased, including the applicable airline or supplier rules, fare conditions, cancellation terms, and any charges associated with the booking.
Because airlines and other travel providers set their own fare and refund conditions, the amount and availability of a refund can vary from one booking to another.
SECTION 01
Flight ticket refunds are primarily governed by the airline's fare rules and cancellation conditions. Before requesting a refund, we will review the conditions that apply to your specific ticket.
Depending on the airline and fare, a ticket may be:
Airlines may also apply cancellation penalties, change fees, fare differences, ticket reissue charges, or other applicable costs. Any deductions depend on the conditions of your particular booking.
SECTION 02
If an airline cancels a flight or makes a significant schedule change, the airline may provide options such as rebooking, an alternative itinerary, a travel credit, or a refund, depending on the circumstances and applicable airline policies.
If your Absher Travels booking is affected by a cancellation or significant schedule change, contact us with your booking reference. Our team can review the options provided by the airline and help you with the next steps.
SECTION 03
Changing a flight is different from cancelling a booking and requesting a refund. Depending on your airline and fare conditions, a flight change may involve:
The exact charges and available options depend on your ticket and the airline's current conditions.
SECTION 04
If you need to request a refund for a flight booked through Absher Travels, contact our team as soon as possible with your booking reference and passenger details.
SECTION 05
Refund processing times vary depending on the airline, payment method, supplier, and banking or payment-processing procedures involved.
Once an eligible refund has been approved and processed, the time taken for the funds to reach the original payment method may depend on the airline, payment provider, bank, or financial institution.
Important
Absher Travels cannot guarantee a fixed refund timeframe unless a specific timeframe has been confirmed for your particular booking.
SECTION 06
Some airline fares are sold as non-refundable. If your ticket is non-refundable under the applicable airline rules, a refund may not be available unless the airline provides an exception, waiver, or another applicable remedy.
Promotional and restricted fares may have additional conditions. We recommend checking the fare rules before completing your booking, particularly if you think you may need flexibility later.
SECTION 07
If you do not travel on your confirmed flight without changing or cancelling the booking according to the airline's rules, the booking may be treated as a no-show.
No-show rules vary by airline and fare type and may result in the loss of the ticket value or additional charges for any available options.
SECTION 08
Customers are responsible for providing accurate passenger information when making a booking. Names, passport details, dates of birth, and other required information should be entered carefully and match the relevant travel documents.
If incorrect information is provided, any correction, reissue, cancellation, or refund will be subject to the applicable airline and fare rules.
SECTION 09
Visa decisions and entry permissions are made by the relevant embassy, immigration authority, or destination country. A visa refusal does not automatically make a flight ticket refundable.
If your visa application is refused, any available refund will depend on the fare conditions and airline policy applicable to your ticket.
SECTION 10
Umrah bookings and other travel services may have their own cancellation and refund conditions depending on the services included and the relevant service providers.
If you need to cancel an Umrah arrangement or request a refund, contact our team with your booking details. We will review the applicable conditions for the services included in your booking and explain the available options.
SECTION 11
A refund may be affected by applicable airline penalties, supplier charges, payment-processing fees, ticketing or reissue charges, or other service charges associated with the booking.
Where applicable, these amounts will be taken into consideration when calculating the final refund.
SECTION 12
Where a refund is approved, it will generally be processed according to the applicable airline, supplier, and payment procedures.
The method and timing of the refund can depend on how the original payment was made and the parties involved in processing the transaction. Where required, refunds may be subject to restrictions or procedures associated with the original payment method.
SECTION 13
Before purchasing a flight ticket, take a moment to review the fare conditions, cancellation rules, change fees, baggage allowance, and refund eligibility.
The cheapest fare is not always the most flexible option. If your travel plans may change, consider the conditions of the fare before completing your booking.
SECTION 14
Umrah arrangements can include multiple travel services, and each service may have its own cancellation and refund conditions.
If you need to make a cancellation or refund request for an Umrah booking through Absher Travels, our team will review the specific services included in your booking and the applicable provider conditions.
SECTION 15
If you need to cancel a booking or request a refund, contact Absher Travels as soon as possible with your booking reference and passenger details.
Our team can review the applicable conditions and explain what options are available based on the airline, fare, or service provider involved.
FINAL NOTE
Every booking has its own terms. Refund eligibility, cancellation charges, and processing times can differ depending on the airline, fare, payment method, and other services included in your booking.
At Absher Travels, we aim to make the refund process as clear as possible by reviewing the applicable conditions and explaining the available options before a refund is processed.
NEED ASSISTANCE?
If you need further assistance with a cancellation or refund request, please contact our support team.
Please provide your booking reference and relevant passenger details so our team can review the applicable conditions and guide you through the available next steps.
